The University of Notre Dame Australia Careers

AV Specialist, IT

AV Specialist, IT
Based on Sydney campus
Full-time opportunity, Continuing Contract

• Join a national university committed to excellence in education, scholarship and research
• Supportive Staff and work environment
• HEW Level 7 $109,200 to $118,260 pa (Base) Sydney + 14.25% superannuation

About the university

The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses, as well as clinical schools in Victoria and New South Wales.

About the office/school

The Information Technology Office plays an integral role in the success of the University ensuring the national provision of technology solutions that enable Learning & Teaching, Research and Administration across our University. The Information Technology Office embeds an operating model with a view to enabling a greater level of engagement across the University, proactively serving as trusted advisors in the identification and prioritisation of continuous improvement initiatives and the delivery of digital technology change, whilst ensuring the ongoing availability of the IT environment.
 
About the role

The Audio-Visual (AV) Specialist is responsible for providing first and second-level support to university customers and stakeholders across a range of digital services including, but not limited to, learning and teaching facilities, audio-visual technology, lecture recording, synchronous education technology and meeting room technology. The role also plans and manages national audio visual life-cycles, working with 3rd party AV suppliers to action upgrades and repairs.

Key Responsibilities

• Maintain and support essential infrastructure used in lecture theatres, flat-floor classrooms, networked and online solutions used for learning and teaching, and meeting rooms.
• Utilise typical industry frameworks, such as ITIL or ITSM, to manage the support of AV services and to ensure that problems are resolved quickly, and that continual improvement occurs.
• Utilise data and metrics to measure the performance and adoption of AV services.
• Project Manage AV maintenance, new installations and upgrades, with internal and external partners and communicate project status, activities, and achievements.
• Utilise technical knowledge and policy to triage help desk requests for an immediate solution or forwarding to more senior staff
• Provide a high level of support and advice to the staff and students of the University, using judgement and initiative to solve a diverse range of problems
• Provide end-users training, develop online resources, deliver consultancy advice to Employees and students and end-user support as required.

Qualifications, skills & experience

• Degree qualifications in Information Technology or equivalent level of education, training and/or experience
• Demonstrated extensive experience as an Audio-Visual Specialist in a complex organisational environment.
• Proven experience in engaging / managing 3rd party AV Suppliers
• Demonstrated ability to support a diverse range of applications and technologies, such as AV equipment. and management systems, Zoom, Teams, and other video and audio recording solutions
• Hands-on ability to perform basic technical maintenance such as replacing projector globes, installation of cables, and peripherals, etc
• Demonstrated knowledge and understanding of the ITIL framework

Benefits

• Generous training and development opportunities
• Friendly and collaborative working environment
• Fast paced environment with opportunity for professional growth

How to apply

Please apply online with a resume and cover letter outlining your suitability for the role.

Previous applicants need not apply.

Applications closing date: 24 November 2024

For further information on how to apply, please visit: How to apply | Notre Dame

Applicants are expected to have current and valid work rights in Australia.

Aboriginal and Torres Strait Islander people are encouraged to apply.      

The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.

Contact us

Please direct your queries regarding this role to Tripti, Tripti.shukla@nd.edu.au

Unsolicited contact from recruitment agencies will not be entertained.